Refund & Return Policy

Last Updated: July 18, 2026

At Selloral, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged upon delivery.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The product is significantly different from its description on our website.

To be eligible for a return:

• The request must be made within 3 days of receiving the product.
• The product must be unused and in its original condition.
• Original packaging, tags, accessories, and invoices must be included.

2. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged products caused by the customer
• Products returned without original packaging
• Clearance, promotional, or final-sale items
• Personal care, hygiene, or intimate-use products (unless damaged or defective)

3. Return Process

To request a return:

1. Contact our customer support team.
2. Provide your order number and clear photos of the issue.
3. Our team will review your request and provide further instructions.
4. Approved returns must be shipped according to the instructions provided by Selloral.

4. Refund Policy

Refunds may be issued when:

• The returned product passes inspection.
• A replacement product is unavailable.
• The order is canceled before shipment (where applicable).

Refunds will be processed through the original payment method or another mutually agreed method.

5. Refund Processing Time

Once approved, refunds are typically processed within 7–14 business days, depending on the payment provider and banking system.

6. Replacement Policy

Where possible, Selloral may offer a replacement product instead of a refund.

Replacement requests are subject to product availability.

7. Shipping Costs

• If the return is due to our mistake (wrong, defective, or damaged product), Selloral will cover the return shipping cost.
• If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

8. Order Cancellation

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation may no longer be possible and the Return Policy will apply instead.

9. Policy Updates

Selloral reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page.

10. Contact Us

For any return, replacement, or refund inquiries, please contact us:

Selloral

Website: https://selloral.com

Phone: +880 1934-229254

Email: support@selloral.com